Frequently Asked Questions

It is very rare that we have this information prior to the performance date. However, please contact the box office on the day of the show, or enquire on arrival at the theatre, when a running time should be able to be confirmed.

Concession ticket prices apply to anyone aged over 60, anyone aged under 16 (unless there is a specific ‘Child’ ticket price category), anyone with a Disability and Full Time Students. Please note, concessions do not apply to every show.

The total capacity of the theatre is 516 with 2 wheelchair spaces.

Doors will open 30 minutes before a show, unless otherwise stated.

Once purchased, tickets are non-refundable. However, we are happy to exchange your ticket for an alternative show at The Royal Hippodrome Theatre or issue you with a Refund Voucher or Credit Note which can be redeemed against an alternative show at a later date.

Yes, the theatre has wifi available for public use with no password required. Search for: The Royal Hippodrome

We try to accommodate latecomers by letting them in at a suitable break in the show. If a member of your party is running late we would advise that you leave their ticket at the Box Office for collection, they will then be escorted to their seat at a suitable point in the performance.

Please be aware that some shows/artists may place further restrictions on latecomers admittance (including no latecomers allowed) and on re-admittance.

There is no photography or filming permitted during a performance unless otherwise stated.

Our ushers are happy to store any pushchairs/car seats/walkers during the performance for you. These cannot be kept in the auditorium during a performance.